Contact Us

The best way to reach us is email: [email protected]. We're a small team, so there's no phone line or office to visit, but every message is read.

What to include

A few details help us fix things much faster:

• The TikTok link you pasted, if your message is about a download
• The error message, word for word, or a screenshot
• Your device and browser, for example "iPhone 13, Safari" or "Windows 11, Chrome"
• Whether it happens with every link or just one

Before you write

Many problems have a quick answer already:

• Downloads failing? See TikTok video won't download.
• Can't find the file? Try the iPhone, Android or PC and Mac guide.
• Private videos can't be downloaded, and we can't make an exception.

Copyright and privacy

Rights holders who want a link blocked should follow the steps on our DMCA page so we have everything we need. For questions about data, see the privacy policy.

Reply time

We usually reply within a few days. We never ask for your TikTok password, and we won't send download files by email.